{"id":690,"date":"2024-05-30T18:24:58","date_gmt":"2024-05-30T16:24:58","guid":{"rendered":"https:\/\/www.millenniumbroker.com\/?page_id=690"},"modified":"2026-01-13T11:23:39","modified_gmt":"2026-01-13T10:23:39","slug":"politica-sui-reclami","status":"publish","type":"page","link":"https:\/\/www.millenniumbroker.com\/?page_id=690","title":{"rendered":"Politica sui reclami"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"690\" class=\"elementor elementor-690\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b86c60 e-flex e-con-boxed e-con e-parent\" data-id=\"5b86c60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-94f9190 e-flex e-con-boxed e-con e-child\" data-id=\"94f9190\" data-element_type=\"container\" data-e-type=\"container\" 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menu-item-object-page menu-item-926\"><a href=\"https:\/\/www.millenniumbroker.com\/?page_id=700\" class=\"elementor-item\">Le convenzioni<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-927\"><a href=\"https:\/\/www.millenniumbroker.com\/?page_id=690\" class=\"elementor-item\">Politica sui reclami<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-299\"><a href=\"https:\/\/www.millenniumbroker.com\/?page_id=225\" class=\"elementor-item\">Contatti<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu di commutazione\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 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menu-item-type-post_type menu-item-object-page menu-item-home menu-item-297\"><a href=\"https:\/\/www.millenniumbroker.com\/\" class=\"elementor-item\" tabindex=\"-1\">Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-298\"><a href=\"https:\/\/www.millenniumbroker.com\/?page_id=249\" class=\"elementor-item\" tabindex=\"-1\">Chi siamo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-926\"><a href=\"https:\/\/www.millenniumbroker.com\/?page_id=700\" class=\"elementor-item\" tabindex=\"-1\">Le convenzioni<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-927\"><a href=\"https:\/\/www.millenniumbroker.com\/?page_id=690\" class=\"elementor-item\" tabindex=\"-1\">Politica sui reclami<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-299\"><a href=\"https:\/\/www.millenniumbroker.com\/?page_id=225\" class=\"elementor-item\" tabindex=\"-1\">Contatti<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-903cc03 e-flex e-con-boxed e-con e-parent\" data-id=\"903cc03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-873bfbc elementor-widget elementor-widget-heading\" data-id=\"873bfbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GESTIONE DEI RECLAMI <br>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fc68f0 elementor-widget elementor-widget-text-editor\" data-id=\"0fc68f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Modalit\u00e0 di trasmissione dei reclami e recapiti<br><\/strong>(Ai sensi del regolamento ISVAP n.24\/2008 e successive modificazioni)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b80bf44 elementor-widget elementor-widget-text-editor\" data-id=\"b80bf44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div title=\"Page 1\"><ol><li><p>Il contraente, l\u2019assicurato, il beneficiario o il danneggiato hanno facolta\u0300 di inoltrare reclamo per iscritto, con raccomandata anche a mano o via PEC, all\u2019ufficio reclami dell\u2019intermediario o dell&#8217;impresa di Assicurazioni che ha emesso il contratto il cui indirizzo e\u0300 riportato nel fascicolo informativo In alternativa potranno rivolgersi all&#8217;Autorita\u0300 Giudiziaria od ai sistemi alternativi di risoluzione delle controversie previste dalla legge (\u201cMediazione civile per la conciliazione delle controversie\u201d, D.Lgs. 28 del 04\/03\/2010 oppure \u201cNegoziazione assistita\u201d, art. 3. DL. nr 132\/2014),<\/p><p>I reclami indirizzati all\u2019intermediario vanno inviati con le seguenti modalita\u0300 ad uno dei seguenti indirizzi:<\/p><p>Posta raccomandata <b>SEDE LEGALE: CORSO VITTORIO EMANUELE N.59 37069 VILLAFRANCA DI VERONA (VR)<\/b><br \/>Posta elettronica certificata <span style=\"font-family: var(--list--font-family); background-color: var(--global--color-background); color: var(--global--color-primary); font-size: var(--global--font-size-base);\"><b>mbveronasrl@legalmail.it<\/b><\/span><\/p><p>L\u2019intermediario e\u0300 tenuto a dare risposta scritta entro 45 giorni dalla data di ricevimento del reclamo. In caso di ricezione di reclamo relativo ad un contratto concluso tramite un rapporto di libera collaborazione ai sensi dell\u2019art. 22, comma 10, D.L. 179\/2012 convertito in L. 221\/2012, Il responsabile della gestione reclami di <b>MILLENNIUM BROKER ITALIA SRL<\/b> trasmette il reclamo entro 15 giorni all\u2019intermediario competente, fornendo tutte le informazioni e la documentazione pertinente.<\/p><\/li><li><p><span style=\"font-family: var(--list--font-family); background-color: var( --e-global-color-43e86c6 );\">Qualora il cliente, l\u2019assicurato, il beneficiario e\/o il danneggiato non dovessero ritenersi soddisfatti dall&#8217;esito del reclamo o in caso di assenza di riscontro da parte dell&#8217;impresa o dell&#8217;intermediario entro il termine di 45 giorni, potranno rivolgersi all&#8217;IVASS, Servizio Vigilanza Intermediari\u201d, via del Quirinale, 21 \u2013 00187 Roma, (fax: 06 42133206, pec: ivass@pec.ivass.it, Info su: www.ivass.it) allegando la documentazione relativa al reclamo trattato dall&#8217;impresa o dall\u2019intermediario.<\/span><\/p><\/li><li><p style=\"font-weight: 400;\">In conformit\u00e0 al Provvedimento IVASS n. 163 del 25 novembre 2025, l\u2019Intermediario informa il cliente che, qualora non risulti soddisfatto della risposta al reclamo oppure non abbia ricevuto riscontro entro 45 giorni dalla presentazione dello stesso all\u2019Impresa di riferimento o all\u2019intermediario, il cliente ha il diritto di rivolgersi all\u2019Arbitro Assicurativo (AAS).<\/p><p style=\"font-weight: 400;\">L\u2019Arbitro Assicurativo \u00e8 un organismo indipendente istituito presso IVASS, che opera attraverso una procedura semplice, gratuita e non vincolante, finalizzata a favorire una soluzione imparziale della controversia.<\/p><p style=\"font-weight: 400;\">Il cliente pu\u00f2 presentare ricorso all\u2019AAS utilizzando i moduli e le modalit\u00e0 indicate sul sito dell\u2019Arbitro : <a href=\"https:\/\/www.arbitroassicurativo.org\/\">Homepage | Sito dell&#8217;Arbitro Assicurativo<\/a> , dove sono disponibili:<\/p><ul><li style=\"font-weight: 400;\">regolamento dell\u2019Arbitro Assicurativo,<\/li><li style=\"font-weight: 400;\">canali di invio e tempi del procedimento,<\/li><li style=\"font-weight: 400;\">FAQ e istruzioni operative.<br \/><br \/><\/li><\/ul><\/li><li><div class=\"page\" title=\"Page 2\"><div class=\"layoutArea\"><div class=\"column\"><p>il cliente, l\u2019assicurato, il beneficiario e\/o il danneggiato possono anche rivolgersi al \u201cFondo di Garanzia per l&#8217;attivita\u0300 dei mediatori di assicurazione e riassicurazione&#8221;, presso CONSAP Spa, Via Yser, 14 00198 Roma &#8211; tel: +39 06 857961 o via PEC consap@pec.consap.it per chiedere il risarcimento del danno patrimoniale loro causato dall&#8217;esercizio dell&#8217;attivita\u0300 di intermediazione, non risarcito dall&#8217;intermediario stesso o non indennizzato dalla polizza di responsabilita\u0300 civile dell\u2019intermediario.<\/p><\/div><\/div><\/div><\/li><\/ol><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GESTIONE DEI RECLAMI Modalit\u00e0 di trasmissione dei reclami e recapiti(Ai sensi del regolamento ISVAP n.24\/2008 e successive modificazioni) Il contraente, l\u2019assicurato, il beneficiario o il danneggiato hanno facolta\u0300 di inoltrare reclamo per iscritto, con raccomandata anche a mano o via PEC, all\u2019ufficio reclami dell\u2019intermediario o dell&#8217;impresa di Assicurazioni che ha emesso il contratto il cui [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-690","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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